The following constitutes a contractual agreement between Adam Travel Services Inc, hereinafter referred to as Adam Travel or us, and the purchaser of any of our Umrah programs, hereinafter referred to as “customer.” Acceptance of such agreement can be accomplished through written signature on the contract or through performance, which is payment of deposit for one of our hajj and umrah packages. By purchasing a hajj package or signing our terms & conditions customer warrants: ----------------------------------------------- 1. Reservation / Deposits/ Fees: ----------------------------------------------- Adam Travel accepts checks, money orders and cash. Your payment is not deemed made until it is received by Adam Travel. Your booking is not confirmed until the deposit is cleared by Adam Travel’s bank and you receive written confirmation of your booking from Adam Travel. Please review and verify your booking invoice thoroughly and contact your travel agent or Adam Travel immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased. ----------------------------------------------- 2. Warranty ----------------------------------------------- Adam Travel is an Agent provider and cannot be held liable for any and all claims that may arise from its vendors. Vendors include but are not limited to Hotels, Airlines, Transportation companies, Consulate offices, Embassies. Adam Travel recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise. Situations which Adam Travel are not liable include but are not limited to: - Cleanliness & upkeep of Hotel Rooms - Denial of or availability of visa from consulate - Delayed flights - Missed flights due to delays from domestic carrier ----------------------------------------------- 3. Insurance ----------------------------------------------- Adam Travel advises all customers to obtain travelers insurance prior to departure. Many issues may arise which customer will have no recourse against Adam Travel but may be covered by insurance, including: - Lost luggage - Medical expenses - Personal expenses - Last-minute cancellations ----------------------------------------------- 4. Lost Luggage ----------------------------------------------- Adam Travel is not responsible for any stolen luggage or personal items for the duration of any of our packages. Adam Travel is not responsible for lost luggage by the Airline or during transit. Adam Travel will compensate ONLY for luggage lost while in Adam Travel's possession. Compensation: - One bag per customer - Max compensation: $200 per bag ----------------------------------------------- 5. Safety & Health ----------------------------------------------- Customer understands that tour packages may take place in developing countries with inherent risks. Adam Travel is not responsible for: - Political unrest - Natural causes - Delays in medical assistance - Negligence of vendors Customer must be physically able to complete all aspects of the tour. If unable, customer must arrange assistance independently. ----------------------------------------------- 6. Governing Law & General Information ----------------------------------------------- This Agreement is governed by the laws of the state of Massachusetts. Customer agrees to mediation → arbitration → trial (if needed). All claims must be filed within one year of completing hajj. This Agreement constitutes the entire agreement and overrides all prior discussions. If any conditions are invalid, the rest remain in force. Digital signatures / counterparts all count as legally binding.